spil Platform Privacy Notice

This page describes what we collect when you use spil and how we keep that data protected. Our privacy commitments are straightforward: we collect only what we need to operate our platform, we do not sell your information to third parties, and we use encryption to safeguard your account details, payment methods, and transaction history.

When you register on spil, you provide an email address, phone number, and identity documents for account verification. We use this information to comply with fraud prevention rules, process your deposits and withdrawals, and communicate with you about your account. Our servers store this data securely, subject to backup and disaster-recovery practices standard in the industry.

This notice explains our data handling practices in plain language. If you have questions about your privacy on spil, contact our support team via the platform or email.

Data we collect on spil

We collect information in two categories: what you provide directly, and what we gather through your use of the platform.

Direct information: When you register on spil, we collect your email address, phone number, full name, date of birth, and identity document (such as a national ID card or passport). We also collect your payment method details—bank account number, e-wallet account, or similar. This information is mandatory for account verification and withdrawal processing.

Platform activity: We log your game history—which tables you joined, how much you wagered, and the outcomes. We record your login times and IP address to detect unauthorized access. We track your deposits and withdrawals, including amounts and payment methods. We monitor chat and communication on our platform to ensure compliance with our community guidelines.

We do not collect your browsing history outside spil, your location (unless you voluntarily provide it), or your device contacts. We do not track you across other websites. Our cookies on spil serve only to keep you logged in and remember your language preference—not for advertising or third-party tracking.

Note: Our servers may sit outside your jurisdiction. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored in other countries. By using spil, you consent to this international data transfer subject to encryption and security protocols.

How we use your data on spil

We use your information for these purposes:

Account verification: We check your identity to prevent fraud and comply with anti-money-laundering regulations. This process may take several business days.
Payment processing: We share your bank details with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete deposits and withdrawals. We do not store your full card numbers or banking credentials on our servers.
Communication: We email you about account changes, withdrawal status, and platform updates. We may also contact you if we suspect unauthorized access or fraudulent activity.
Service improvement: We analyze aggregated, anonymized data to improve our live-dealer studios, sportsbook markets, and esports coverage. We do not use individual profiles for this purpose.
Legal compliance: We may disclose your information to law enforcement or regulators if required by law, such as during a criminal investigation or tax audit.

We do not sell your personal data to advertisers, brokers, or other commercial third parties. We do not use your information for marketing beyond our own platform communications.

Third-party processors and your rights on spil

We work with several third-party service providers who handle data on our behalf:

Payment processors: mobile banking, local payment, online payment, e-wallet, and Indonesian banks receive your transaction details to process deposits and withdrawals. Each has its own privacy policy governing their handling of your data.
Hosting and cloud providers: Our servers are maintained by data-center operators who implement security measures such as encryption, firewalls, and access controls.
Customer support tools: Our chat and email support systems may log conversations for quality assurance and dispute resolution.

We require all third parties to sign data-processing agreements committing them to the same privacy and security standards we maintain. You have the right to request a copy of these agreements at any time by contacting our support team.

Your rights

You can request a copy of all your personal data we hold.
You can correct inaccurate information via your account dashboard or by contacting support.
You can request deletion of your account and associated data, subject to legal retention requirements.
You can withdraw consent to receive marketing emails by clicking "unsubscribe" or adjusting your settings.

Security and data retention on spil

We protect your data using encryption, secure servers, and access controls. Your password is hashed—not stored in plain text—so even our team cannot see it. We encourage you to enable two-factor authentication (2FA) to add a second layer of security to your login. If you suspect your account has been compromised, reset your password immediately and contact our support team.

We retain your data for as long as your account is active and for a period thereafter to comply with legal and financial-record requirements. If you close your account, we delete or anonymize your personal information within standard timeframes, but we may retain transactional records for audit purposes. We also retain data if required by law—for example, to respond to a legal dispute or regulatory inquiry.

Backups of our systems are encrypted and stored securely. In the event of a data breach, we are committed to notifying affected account holders without undue delay. We maintain cyber-insurance and conduct regular security audits to identify and fix vulnerabilities.

Cookies and tracking on spil

We use cookies to keep you logged into spil and to remember your preferences (such as language). These cookies do not track you across other websites, and we do not use them for advertising. You can disable cookies in your browser settings, but doing so may prevent you from using spil.

We do not use third-party cookies for analytics or marketing. Our internal analytics tools track aggregate usage patterns—how many players join our live-dealer tables, which sportsbook markets like Liga 1 or Piala AFF are most popular, which esports events draw traffic—but we do not link this data to individual accounts.

Policy updates and jurisdiction

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or via a prominent notice on spil. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.

Our services on spil are available only where applicable local law permits. Your use of spil is subject to our Terms and Conditions, as well as the laws of the jurisdiction in which you reside. If you have a dispute about our privacy practices, you may contact local data-protection authorities in your region.

For privacy inquiries or to exercise your rights regarding your data, reach out to our support team. We will respond to requests for access, correction, or deletion within standard legal timeframes. Your privacy is important to us, and we remain committed to transparent, secure data handling across spil.