spil Terms of Use

We at spil accept account applications from users in supported jurisdictions only. When you register, you agree to our terms governing account use, deposits, withdrawals, and conduct on the platform. These terms apply to all spil services—live-dealer tables, sportsbook markets, esports betting, and slot games.

Our terms cover your responsibilities as an account holder, our commitments to security and fair play, and the processes we follow when disputes arise. By creating an account on spil, you acknowledge that you have read and accepted these conditions. If you do not agree, you should not use our platform.

This page outlines the key terms that govern your relationship with spil. For questions about specific clauses or your rights, contact our support team in English or Indonesian.

Account eligibility and registration on spil

To open an account on spil, you must be of legal age in your jurisdiction and located in a region where our services are permitted by law. We do not knowingly accept accounts from jurisdictions where online gaming is prohibited. You are responsible for confirming that your use of spil complies with your local laws.

During registration, you provide an email address, phone number, and password. You must keep this information accurate and update it if it changes. We require Know Your Customer (KYC) verification—you upload a valid identity document and agree to our data-handling practices. Verification is subject to standard processing windows and may take a few business days.

You agree not to create multiple accounts, share your credentials, or allow others to use your account. Each account is personal and non-transferable. If we detect suspicious account activity, we may freeze your account and launch a fraud investigation. Any losses incurred during the suspected fraud period are subject to our investigation findings.

Deposits and payment methods on spil

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). When you deposit, you authorize the payment processor to debit your account. We are not responsible for delays caused by your bank or payment provider. Digital wallet deposits typically process within minutes; bank transfers settle according to your financial institution's schedule.

All deposits are final once processed. We do not refund deposits unless our system processes them in error—for example, if you are charged twice for a single transaction. In such cases, contact our support team with proof, and we will investigate. Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang have used spil without issue, but payment processing times may vary by location and payment method.

We do not charge deposit fees. However, your bank or payment provider may apply fees to transfers. Check with your institution before depositing to understand any applicable charges.

Withdrawals and withdrawal limits

To withdraw funds from spil, you must have a verified account with no ongoing disputes or fraud investigations. Withdrawals are sent back to the payment method you used to deposit—mobile banking withdrawals return to local payment, online payment transfers return to e-wallet, and so on. Our anti-fraud team reviews each withdrawal request to ensure it matches your account details. This verification is subject to standard processing windows, typically a few business days.

We may impose withdrawal limits based on account age, verification status, or fraud indicators. These limits are communicated in your account dashboard. If your withdrawal is delayed, you can check the status in the Withdrawal History section. We will provide email updates at each stage.

Withdrawals are processed in the order received, subject to our verification capacity. During peak periods—such as Idul Fitri, Idul Adha, or after major Liga 1 or Piala AFF tournaments—processing may take longer than usual. We make no guarantee of withdrawal timing; all timelines are subject to our internal review and payment processor delays.

Bonus terms and promotions on spil

We may offer promotions, deposit bonuses, or loyalty rewards from time to time. All promotional terms are displayed at the time of offer and apply only to accounts that meet stated eligibility criteria. Bonuses are credited as account balance and are subject to playthrough requirements or other conditions specified in the promotion details.

Bonuses cannot be withdrawn as cash; they are used only to place bets on our platform. If you withdraw your account balance before meeting bonus conditions, forfeited bonus credits are cancelled. We reserve the right to modify, pause, or end promotions at any time. Changes apply to future offers; active bonuses are honored according to the terms at the time of credit.

Conduct and account suspension

You agree to use spil only for lawful purposes and in compliance with our terms. Prohibited conduct includes fraud, money laundering, collusion with other players to manipulate outcomes, abusive language toward dealers or staff, and circumventing our security measures. We monitor accounts for such activity and may suspend or close any account found in violation.

If we suspend your account, we will provide notice and an opportunity to appeal. During suspension, you cannot place new bets, but you may withdraw your remaining balance (subject to verification). Permanent account closure forfeits all remaining balance and is typically final.

Data protection and privacy on spil

We collect personal information—email, phone, identity documents, payment details—for account verification, fraud prevention, and legal compliance. This data is encrypted and stored securely. We do not sell your information to third parties. We share data with payment processors and fraud-prevention vendors only as necessary to process transactions and protect the platform.

You have the right to request access to your data or request deletion, subject to legal retention requirements. Contact our support team for data access requests. We retain account data for a minimum period after closure to comply with anti-money-laundering regulations.

Dispute resolution

If you believe we have violated our terms or made an error affecting your account, contact our support team with a detailed description and any relevant transaction IDs. We will investigate within standard business timeframes. If we find an error—such as a processing failure or incorrect bet settlement—we will correct it and provide compensation if appropriate.

If you and spil cannot resolve a dispute informally, either party may pursue resolution through binding arbitration or small-claims court, depending on applicable law in your jurisdiction. Our services are available only where local law permits; you agree that disputes are governed by the laws of the jurisdiction where spil operates.

Limitation of liability

spil is provided on an as-is basis. We do not warrant that the platform is error-free or uninterrupted. Technical outages, payment delays, or game errors may occur. Our liability for any such failure is limited to the amount of your account balance at the time of the failure. We are not liable for losses arising from your misuse of the platform, third-party payment processor delays, or your jurisdiction's regulatory action.

We undertake to maintain industry-standard security practices and resolve issues promptly when they arise. However, online platforms carry inherent risks—network disruptions, device malfunctions, and unauthorized access attempts are possible despite our precautions. Use spil only on secure devices and networks you trust.

Changes to our terms

We may update these terms from time to time. Changes are effective upon posting to this page. Your continued use of spil after changes are posted constitutes acceptance of the revised terms. We encourage you to review our terms periodically, especially before making deposits or withdrawals.